VA Deputy Secretary W. Scott Gould: Chairman Murray, first of all, for that individual, our deepest concerns and the focus on providing them the care that they need. Working with DoD on this, a little bit like working with DARPA. I mean, there's no question DoD has the primary responsibility for the [. . .]
Wally here writing about the hearing we attended today. Gould loved to point the finger at DoD. And the Defense Dept. helped him on that by providing William Lynn as their spokesperson for the hearing. What a stooge.
And we never got an answer to this. Not even when Senator Mark Begich followed up.
It's a basic question.
How are you going to increase the quality of care?
It's a b.s. answer.
If you don't actually have the answer, you just b.s.
It's a basic question in business. Improvement of delivery of services is a goal of every business.
That the concept is so unfamiliar to the VA's witness would indicate to me that there are serious problems in VA management.
Now I'm closing with C.I.'s ''Iraq snapshot:'